Effective Date: [01-12-2024]
At Technology Spectre, we strive to ensure your satisfaction with every purchase. If you are not entirely satisfied with your purchase, we’re here to help.
1. Cancellation Policy
Order Cancellation:
-
Before Shipment: You may cancel your order before it has been shipped. To cancel your order, please contact our customer support team at [email protected] with your order details. We will confirm the cancellation and process your refund.
-
After Shipment: If your order has already been shipped, it cannot be canceled. In this case, you may proceed with a return following our return policy.
2. Return and Refund Policy
Eligibility for Returns:
-
You have 1 days from the date of delivery to return an item.
-
To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
-
Certain items, such as perishable goods, custom products, and items marked as non-returnable, are not eligible for return.
Return Process:
-
Initiate a Return: Contact our customer support team at [email protected] to initiate a return. Please provide your order number and reason for the return.
-
Return Authorization: Upon receiving your return request, we will provide you with a return authorization and instructions on how to return the item.
-
Shipping: You are responsible for the cost of returning the item. We recommend using a trackable shipping method to ensure the safe return of your item.
Refunds:
-
Inspection: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
-
Approval: If your return is approved, we will initiate a refund to your original method of payment.
-
Processing Time: The refund will be processed within 28 days, depending on your payment provider’s policies.
Non-Refundable Items:
-
Gift cards
-
Downloadable software products
-
Items on sale
3. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [email protected] with your order details and a description of the issue.
4. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us: